The new employer playbook: 5 questions to ask before adopting a CHOICE Arrangement

A CHOICE arrangement changes who instructs the survey, who holds the file, and how quickly a motor loss can move from intimation to a repair figure. Before it is adopted, the questions below should be answered in writing.

Ask who owns the first site visit, how photographs and estimates are stored, and what happens when the repairer and the surveyor disagree. Those three points decide whether the file stays clear or has to be rebuilt later.

Ask how long a straightforward survey should take, and what the report must contain before settlement. A short, complete report is more useful than a long one that leaves the cause, the extent, and the recommended figure open.